Support Specialist

Be the friendly, expert first point of contact for the organisations that rely on Bondap.

Fully remote (UK)PAYEPart-time or full-time£15–25/hour24/7 rotaCustomerBPSS clearance

You'll triage and resolve customer queries across our products on a 24/7 rota, keeping clients informed and our SLAs — P1 within 30 minutes — on track. Discretion and accountability matter, as you'll handle sensitive data.

Key responsibilities

Respond to and triage queries by ticket, email, phone and chat
Meet response SLAs, including P1 within 30 minutes
Reproduce, diagnose and escalate issues to engineering
Guide users and maintain help documentation
Track and communicate status to customers
Spot recurring issues and feed them back to product

Essential experience & skills

Excellent written and verbal communication
Calm, methodical problem-solving
Eligibility to live and work in the UK
Willingness and ability to obtain clearance (BPSS, SC or higher)

Desirable experience

Experience supporting SaaS or ICT products
Public-sector or regulated experience
A second language

What we offer

Fully remote working from anywhere in the UK
£15–25/hour via PAYE (part-time or full-time), plus shift allowances for rota cover
Work on services trusted across UK government
A supportive, senior team
Training, development and clear progression

Sound like you?

Send your CV and a short cover note — we review applications on a rolling basis and welcome candidates from non-traditional backgrounds.

Apply by email →See all roles